FAQs:
FREQUENTLY ASKED QUESTIONS

Who is the management company at the resort?

ANSWER: SPM Resort Management manages the entire resort since Fairfield abandoned the property.

Why where there two management companies on site?

ANSWER: The Board of Director's at Hilltop Villas 1 and 2, Hilltop 3, or Villas 1 felt the need to eliminate any conflict of interest that could exist between the developer (Fairfield Resorts) and the management company. They felt that an independent management company, such as SPM, can function without the constraints of reporting to the developer and the Board of Directors who is ultimately the management company's boss. Pirates Pension saw no conflict of interest with Fairfield managing their units. In 2006, Fairfield abandoned their responsibilities with PP and SPM was asked to take over management of PP.

I recently moved and need to update my address. Who do I call or write?
ANSWER:

If you are a owner please  contact:

Bluebeard's Castle/SPM Resorts
P.O. Box 7158
St. Thomas, USVI 00801-0158
phone: 340-774-1600, Ext. 6000
e-mail: info@spmresorts.com

I need to contact my association Board of Directors with a question/comment. How do I contact them?
ANSWER: The best way to contact your association Board is by the use of e-mail with a SUBJECT LINE: "BBC"

I am behind in my maintenance payments, where do I call or send payment?
ANSWER:

ALL owners: The simplest method is to pay by check when you receive your invoice. Send maintenance fees with your payment coupon to the Columbia, South Carolina address as listed on your payment coupon. If you no longer have the payment coupon, payments can be sent to SPM Resorts 1051 Shine Avenue, Myrtle Beach, SC 29577. You may also contact theresort at (340) 774-1600, Ext. 6000 to pay by credit card. Please note that it is important to pay on time. Due to the expense to all of the owners, you will be assessed late fees and interest if payment is not received by the due date. Additionally, accounts will be turned to a collection agency or attorney for further activity.

PLEASE SEND PAYMENT TO THE PROPER ASSOCIATION THAT YOU BELONG TO:

* Only use this address if you cannot locate your payment coupon with the Columbia, South Carolina address listed on your payment coupon. You may also contact the resort at (340) 774-1600, Ext. 6000 to pay by credit card.

I need to know who to call, what are some numbers?
ANSWER:

OWNER/MEMBER SERVICES:
340-774-1600, Ext. 6000 OR e-mail: info@spmresorts.com

BILLING/COLLECTIONS
Bluebeard's Castle/SPM Resorts 340-774-1600, Ext. 6000 or e-mail: info@spmresorts.com

RCI
1-800-338-7777

ADDRESS CHANGES:

Bluebeard's Castle/SPM Resorts- ALL owners
340-774-1600, Ext. 6000

You may also forward to:

SPM Resorts, Inc.
Owner Services
1051 Shine Avenue
Myrtle Beach, SC 29577
phone: 843-238-5000
fax: 843-238-5001
email: info@spmresorts.com

I need to get my deed. What information can you provide?
ANSWER:

You can call Fairfield's Deeding Department at 1-800-251-8736, dept. 23

Also, please read the following message from the Fairfield Deeding Department:

There are several issues relating to the deeding of interval interests of which owners should be aware. As you know, the timeshare resort is generally governed by a Declaration and set of By-Laws. These documents speak, in part, to when specific interval interests may be deeded. Due to certain technical problems with those documents, our ability to issue and record deeds has been impeded. Attorneys for Equivest St. Thomas, Inc. (Seller) and your owners association are working to resolve these issues, and a resolution is anticipated shortly.

A second issue relates to your responsibility, as an owner, to make payment for real property taxes. At such time as you have made payment in full for your interval interest, Seller will commence the process of providing you with a deed. From that time forward, you shall be responsible for making payment of the real property taxes due upon your individual interval interest. In other words, your property taxes must be paid to date and you, the owner, must take care of this before you can get the deeding process started.

Finally, due to the limited resources of the USVI government, only a small number of deeds are accepted and/or recorded on a daily basis. Although clearly not under our control, this fact significantly increases the time within which a recorded deed can be delivered to owners.

When does my week start and is there a timeshare calendar to look at?

ANSWER: To see when your week starts, please CLICK HERE to see the calendar.